Product Privacy Policy

MyKnowledgeMap ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our MyProgress, MyShowcase.me and Openbages.me software-as-a-service (SaaS) platform ("Service").  

By accessing or using the Service, you agree to this Privacy Policy.  

Information We Collect 

We collect information in the following categories: 

Personal Information

We may collect personal data that you, your university or employer provides to us, including: 

• Name  

• Email address 

• Online identifiers 

• Username  

• IP address 

• Any personal data entered into the system by your university or employer. 

Automatically Collected Information

When you access our platform, we automatically collect: 

• Usage Data 

Information on how you use the Service, such as the features you interact with, pages you view, and time spent on the platform. 

• Device Information 

Information about the devices used to access our service, including IP address, browser type, operating system, and device identifiers. 

• Cookies and Tracking Technologies 

We may use cookies, web beacons, and similar technologies to track your use of the platform. You can control cookie settings in your browser. 

Third-Party Information

We may receive personal information from your university or employer via an automated system integration. 

How We Use Your Information 

We use the collected information for the following purposes: 

• Providing and Enhancing the Service 

To create and manage your account, process transactions, and deliver features and updates. 

• Communication 

To send you transactional or administrative emails, such as account notifications, updates, or customer support responses. 

• Analytics 

To analyse user behaviour, trends, and preferences in order to improve our platform. 

• Security 

To detect, investigate, and prevent fraudulent activities, unauthorized access, or security breaches. 

• Legal Compliance 

To comply with legal obligations and respond to lawful requests by public authorities. 

Sharing Your Information 

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances: 

• Legal Obligations 

We may disclose your data if required by law, such as to comply with a legal or regulatory request, or protect the rights, property, or safety of MyKnowledgeMap or others. 

• With Your Consent 

We will share your information for other purposes if you provide explicit consent. 

Data Security 

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure hosting environments, and regular security audits.  

Data Retention 

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, as required by law or as defined by your University or Employer. Once data is no longer needed, we will securely delete it. 

Your Privacy Rights 

Depending on your location, you may have certain rights regarding your personal information, including: 

• Access 

Request access to the personal information we hold about you. 

• Correction 

Request correction of inaccurate or incomplete data. 

• Deletion 

Request deletion of your personal information under certain conditions. 

• Data Portability 

Request a copy of your data in a machine-readable format. 

To exercise these rights, please contact us at info@myknowledgemap.com and please also state your university or employer. 

Cookies 

What are cookies? 

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers. 

Types of Cookies We Use 

• Essential Cookies 

These are necessary for our Service to function properly.  

• Performance Cookies 

These cookies collect information about how you use our Service. 

• Functional Cookies 

These cookies remember data to enhance your experience using the Service. 

• 3rd Party Cookies 

These cookies are used by MyKnowledgeMap within the Service but we do not control them. 

We use the following cookies:

Essential Cookies 

• ASPX_AUTH_RMA 

• ARRAffinity 

Performance Cookies 

• _ai 

Functional Cookies 

• _ga 

3rd Party Cookies 

• ShareThis (https://sharethis.com/privacy/) 

• Microsoft (https://learn.microsoft.com/en-us/azure/active-directory-b2c/cookie-definitions) 

Children's Privacy 

MyProgress is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will take steps to delete it promptly. 

Changes to This Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically. 

Contact Us  

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: 

Email: info@myknowledgemap.com 

Address: MyKnowledgeMap, Kings House, 12 King Street, York, YO1 9WP, United Kingdom. 

By using MyProgress, Myshowcase.me or Openbadges.me, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described. 

Effective Date: 1st September, 2024